Frequently Asked Questions
Does Family First Alert have any contracts?
No, unlike most companies (w/ 2-3 yr contracts) none of our
services have contracts. You can cancel anytime.
Will my rate ever change?
No, the rate you start with is the rate you keep. Family First Alert llc
will not increase your rate.
Is the button waterproof?
Yes. It's designed to be worn in the shower.
What's the quality of Family First Alert's products?
Family First Alert llc uses only the top quality products to service our
Clients. Our products from 2gig, Belle, Alert One & Linear are
the top products in the field today.
Is installing the equipment difficult?
Our equipment is designed for you to basically plug it in. It's ships
ready to use.
How does the service work after I press the button?
Once you've pressed your button for help, it will take about 40
seconds to one minute and you'll hear a professionally trained
technician ask you if you're ok. At this point in time you will tell
them your issue and status of your need. If you need an ambulance
one will be dispatched immediately and those that you've provided
to be on your call list will be called until one answers. If you don't
need an ambulance and just want the call list called, we will do that
as well. If for some reason that you don't audibly answer the tech
when they talk to you, an ambulance will be dispatched and the
call list will be called. Our technician has to know for sure that
you're ok and that you don't need an ambulance or one will be
called to help you. We do this for your safety! This is our
normal procedure to follow, however upon your request, we will
set your service up anyway that you desire, that best serves your
The bottom line is that if you press your button you will receive
the help that you need and desire.
Let Us Be There For You, Or Someone You Love!